How do I update my password?

To update your password, follow these steps: Log in to your Lana account Go to Profile Then go to ‘Personal and Login’ Follow the steps on the screen After you enter your email, you will receive a text message with a link (data rates may apply). Click the link, and follow the instructions to enter

How do I download the app?

Lana is a “web app” at the moment (not in the app store). You access your Lana account from your web browser, and if you have a smartphone, you can bookmark it so that it appears and works like an app on your home screen. Here’s how to bookmark your Lana account like an app:

How do I change my phone number?

If you have access to your prior phone number (required to log in to Lana) and phone, you can log in to you Lana account, and go to the Profile section to update your number.  If you do not have access to your prior phone number (required to log in to Lana), we have to

I can’t log in to my Lana account, what do I do?

Having difficulty logging into the Lana app?. Here are some tips: Every time you log in, you will get a verification code text message* (this is for security). Please enter your verification code to log in to Lana. If you do not receive it please click ‘Resend’. If you forgot your password, you can reset

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