Attention Lana Debit Card Customer! As of March 15, 2022, the Lana Visa Debit Card program will be discontinued and all existing accounts will be closed. Learn More

How do I close my account?

Really sorry to hear you’re thinking of leaving, but we wish you all the best! If you have any suggestions on how we could have made your banking experience better, we’d love to hear from you at (786) 481-4010.

If you’re sure you want to close the account, here’s what you have to do:

  1. Be sure to spend or transfer your remaining funds, bringing your balance to $0
  2. Stop any auto-payments that you have set up from your Lana account
  3. Call our banking support team at (844) 260-0909 so we can guide you through the next steps

Drop a line here ??Support@lana.com or give us a call at (888)-821-0212 ?

1. The opening of a debit account is subject to Green Dot Bank’s approval. See the Deposit Account Agreement for fees, terms, and conditions.

2. Other Fees may apply. See fee list here.

3. Early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

4.Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Banking services provided by Green Dot Bank and Lana Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa® is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Your debit account is insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). Green Dot is a registered trademark of Green Dot Corporation. ©2020 Green Dot Corporation. All rights reserved.

The Lana app and EZCORP services are not provided by Green Dot Bank, Green Dot Corporation, Visa U.S.A., or any of their respective affiliates, and none of the foregoing has any responsibility to fulfill any products or services offered by Lana or EZCORP.

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