I can’t log in to my Lana account, what do I do?

Having difficulty logging into the Lana app?. Here are some tips:

  • Every time you log in, you will get a verification code text message* (this is for security). Please enter your verification code to log in to Lana. If you do not receive it please click ‘Resend’.
  • If you forgot your password, you can reset it through by going to the login screen and clicking on “Forgot password” at the bottom of the screen (see picture below).
  • If you have recently changed phone numbers and cannot receive the verification code, please call us on 786-481-4010 (Mon-Fri, 9am-5pm EST). You will then receive an email or text message with the password reset link.

*Message and data rate may apply


lana banking | lana account login issues

Drop a line here 👉🏼Support@lana.com or give us a call at (888)-821-0212 📞 

More Topics To Explore

How do I find an in-network ATM?

To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go to Tools, and ‘Withdraw cash’ Then use the interactive map to search for your nearest in-network ATM You can also lookout for the AllPoint logo on ATMs at participating CVS Pharmacy®, Rite Aid and Walgreens retailers.

How do I get cash out of my account?

There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of our 19,000 in-network ATMs. To find one of these free ATMs near you, use the interactive map in your Lana account by going to the Profile section, and then it’s under Tools (see picture). Each customer may

Scroll to Top