Attention Lana Debit Card Customer! As of March 15, 2022, the Lana Visa Debit Card program will be discontinued and all existing accounts will be closed. Learn More
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If I direct deposit my tax refund, can I withdraw or spend it all at once?

April 17, 2021

The maximum you can withdraw from your Lana Debit Card at an ATM is $500 per day. ATM fees may apply. Limits apply. Please see your Deposit Account Agreement for details. Drop…

How long will it take to receive my Lana Visa® Debit Card?

April 17, 2021

Once you’ve opened your Lana banking account, you’ll receive your debit card in the mail within 7 business days. If it has been more than two weeks, and you haven’t received your…

How do I activate my Lana Visa® Debit Card?

April 17, 2021

Now things get exciting! To activate your card, call the number on the card sticker (844) 311-2413, and follow the prompts. Drop a line here ??Support@lana.com or give us a call at…

How do I report my Lana Visa® Debit Card missing or stolen?

April 17, 2021

Can’t find your card? Immediately reach out to us at (844) 260-0909. Let’s get that card canceled and replaced as soon as possible. Drop a line here ??Support@lana.com or give us a…

I’ve spotted an error on the Activity Feed (transaction history). What should I do?

April 17, 2021

If you see something that doesn’t look right, contact us immediately at (844) 260-0909. Please have handy: Your full name and account number (found in the Profile section of the online account)…

Banking services provided by Green Dot Bank and Lana Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa® is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Your debit account is insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). Green Dot is a registered trademark of Green Dot Corporation.

The Lana app and EZCORP services are not provided by Green Dot Bank, Green Dot Corporation, Visa U.S.A., or any of their respective affiliates, and none of the foregoing has any responsibility to fulfill any products or services offered by Lana or EZCORP.

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