How do I update my password?

To update your password, follow these steps:

  • Log in to your Lana account
  • Go to Profile
  • Then go to ‘Personal and Login’
  • Follow the steps on the screen

After you enter your email, you will receive a text message with a link (data rates may apply). Click the link, and follow the instructions to enter your email and new password. Your password will need to meet the requirements, which are listed on the change password screen.

If you no longer have access to the phone number on file (and therefore cannot receive the reset text message), please call the Lana support team at 786-481-4010 during business hours (Mon-Fri, 9am-5pm EST) to update your phone number before attempting to reset your password.

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How do I find an in-network ATM?

To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go to Tools, and ‘Withdraw cash’ Then use the interactive map to search for your nearest in-network ATM You can also lookout for the AllPoint logo on ATMs at participating CVS Pharmacy®, Rite Aid and Walgreens retailers.

How do I get cash out of my account?

There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of our 19,000 in-network ATMs. To find one of these free ATMs near you, use the interactive map in your Lana account by going to the Profile section, and then it’s under Tools (see picture). Each customer may

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