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How do I update my password?

To update your password, follow these steps:

  • Log in to your Lana account
  • Go to Profile
  • Then go to ‘Personal and Login’
  • Follow the steps on the screen

After you enter your email, you will receive a text message with a link (data rates may apply). Click the link, and follow the instructions to enter your email and new password. Your password will need to meet the requirements, which are listed on the change password screen.

If you no longer have access to the phone number on file (and therefore cannot receive the reset text message), please call the Lana support team at 786-481-4010 during business hours (Mon-Fri, 9am-5pm EST) to update your phone number before attempting to reset your password.

Drop a line here 👉🏼Support@lana.com or give us a call at (888)-821-0212 📞

1. The opening of a debit account is subject to Green Dot Bank’s approval. See the Deposit Account Agreement for fees, terms, and conditions.

2. Other Fees may apply. See fee list here.

3. Early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

4.Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Banking services provided by Green Dot Bank and Lana Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa® is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Your debit account is insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). Green Dot is a registered trademark of Green Dot Corporation. ©2020 Green Dot Corporation. All rights reserved.

The Lana app and EZCORP services are not provided by Green Dot Bank, Green Dot Corporation, Visa U.S.A., or any of their respective affiliates, and none of the foregoing has any responsibility to fulfill any products or services offered by Lana or EZCORP.

© 2020 Lana App. All Rights Reserved.