Frequently asked questions
How do I pay bills online using my Lana card or bank details?
To pay bills online for your service providers (for example: utilities, rent, phone plan, insurance, subscription services), you may be
Will my COVID Economic Relief Payment arrive earlier than the scheduled delivery date?
Lana’s partner bank, Green Dot will make your deposit available as soon as possible. Stimulus payments are not eligible for
How do I get my COVID Economic Impact Payment deposited to my Lana bank account?
With your Lana Account and Routing numbers (found in your Profile), you can register to get your Economic Impact Payment directly
How do I set up early direct deposit for my Unemployment Benefits?
Unemployment pay is a type of government benefit, which can be set up by calling the Treasury. Simply follow the
How do I open an account?
Yesss! Glad you’re on your way to one of the friendliest alternatives to banking. To open your Lana banking account with
What information do I need to provide to open an account?
To prevent identity theft and fraud, we need to be able to verify your identity with: Full name Physical address,
Where do I go if I have questions about my card or transactions?
For questions related about your bank account, Lana Visa® Debit Card, or transactions, follow these steps: Log in to your account
Where can I find my account and routing numbers?
To find your account and routing numbers, follow these steps: Log in to your account Go to Profile Your account
Is the money I deposit into my Lana Card account FDIC insured?
For sure! The money you put into your Lana account, up to $250,000, is FDIC-insured upon verification of your identity
I’ve spotted an error on the Activity Feed (transaction history). What should I do?
If you see something that doesn’t look right, contact us immediately at (844) 260-0909. Please have handy: Your full name
How do I report my Lana Visa® Debit Card missing or stolen?
Can’t find your card? Immediately reach out to us at (844) 260-0909. Let’s get that card canceled and replaced as
How do I activate my Lana Visa® Debit Card?
Now things get exciting! To activate your card, call the number on the card sticker (844) 311-2413, and follow the
How long will it take to receive my Lana Visa® Debit Card?
Once you’ve opened your Lana banking account, you’ll receive your debit card in the mail within 7 business days. If
If I direct deposit my tax refund, can I withdraw or spend it all at once?
The maximum you can withdraw from your Lana Debit Card at an ATM is $500 per day. ATM fees may apply.
Can I receive tax refunds for other people on my account?
No, you cannot direct other people’s refunds to your account or card. In accordance with IRS guidelines you can direct
How do I check the status of my tax refund?
We do not have the status of your tax refund. However, you can get an update on the status of
How can I get my tax refund direct deposited to my Lana Card account?
All you have to do to receive your tax refund on your Lana Card account is: Get your routing and
How do I find the routing number and account number for my Lana Card account?
How do I find the routing number and account number for my Lana banking account? To find your account and
Does my Lana Card account accept tax refund direct deposits?
We sure do! You just need your Routing and Account numbers while doing your taxes. You can find this info
How do I add money to my Lana Card?
No sweat! We have multiple options: ASAP Direct Deposit – This is the best way to receive your money regularly (and
How to I regularly deposit money into my Lana Card account?
Direct Deposit – This is the best way to deposit money. You can deposit some or all of your paycheck each
What’s the most cash I can withdraw each day?
You may withdraw up to $500 from ATMs in a single day.
How do I find an in-network ATM?
To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go
How do I set or change the PIN on my Lana Visa® Debit Card?
To set or change your PIN, follow these steps: Log in to your Lana account, Go to Profile Then go
How do I get cash out of my account?
There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of
How do I update my password?
To update your password, follow these steps: Log in to your Lana account Go to Profile Then go to ‘Personal
How do I download the app?
Lana is a “web app” at the moment (not in the app store). You access your Lana account from your
How do I change my phone number?
If you have access to your prior phone number (required to log in to Lana) and phone, you can log
I can’t log in to my Lana account, what do I do?
Having difficulty logging into the Lana app?. Here are some tips: Every time you log in, you will get a