To pay bills online for your service providers (for example: utilities, rent, phone plan, insurance, subscription services), you may be
Lana’s partner bank, Green Dot will make your deposit available as soon as possible. Stimulus payments are not eligible for
With your Lana Account and Routing numbers (found in your Profile), you can register to get your Economic Impact Payment directly
Unemployment pay is a type of government benefit, which can be set up by calling the Treasury. Simply follow the
Yesss! Glad you’re on your way to one of the friendliest alternatives to banking. To open your Lana banking account with
To prevent identity theft and fraud, we need to be able to verify your identity with: Full name Physical address,
For questions related about your bank account, Lana Visa® Debit Card, or transactions, follow these steps: Log in to your account
To find your account and routing numbers, follow these steps: Log in to your account Go to Profile Your account
For sure! The money you put into your Lana account, up to $250,000, is FDIC-insured upon verification of your identity
If you see something that doesn’t look right, contact us immediately at (844) 260-0909. Please have handy: Your full name
Can’t find your card? Immediately reach out to us at (844) 260-0909. Let’s get that card canceled and replaced as
Now things get exciting! To activate your card, call the number on the card sticker (844) 311-2413, and follow the
Once you’ve opened your Lana banking account, you’ll receive your debit card in the mail within 7 business days. If
The maximum you can withdraw from your Lana Debit Card at an ATM is $500 per day. ATM fees may apply.
No, you cannot direct other people’s refunds to your account or card. In accordance with IRS guidelines you can direct
We do not have the status of your tax refund. However, you can get an update on the status of
All you have to do to receive your tax refund on your Lana Card account is: Get your routing and
How do I find the routing number and account number for my Lana banking account? To find your account and
We sure do! You just need your Routing and Account numbers while doing your taxes. You can find this info
No sweat! We have multiple options: ASAP Direct Deposit – This is the best way to receive your money regularly (and
Direct Deposit – This is the best way to deposit money. You can deposit some or all of your paycheck each
You may withdraw up to $500 from ATMs in a single day.
To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go
To set or change your PIN, follow these steps: Log in to your Lana account, Go to Profile Then go
There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of
To update your password, follow these steps: Log in to your Lana account Go to Profile Then go to ‘Personal
Lana is a “web app” at the moment (not in the app store). You access your Lana account from your
If you have access to your prior phone number (required to log in to Lana) and phone, you can log
Having difficulty logging into the Lana app?. Here are some tips: Every time you log in, you will get a
Banking services provided by Green Dot Bank and Lana Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa® is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Your debit account is insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). Green Dot is a registered trademark of Green Dot Corporation.
