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How long will it take to receive my Lana Visa® Debit Card?

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Once you’ve opened your Lana banking account, you’ll receive your debit card in the mail within 7 business days. If it has been more than two weeks, and you haven’t received your personalized card, please contact our banking support team at (844) 260-0909. 

?TIP ?Check if the address you signed up with is the same as your physical mailing address. If not, change the address in the Profile section of your Lana account, and call the number above so we can send a replacement card to the new address!  

Drop a line here 👉🏼Support@lana.com or give us a call at (888)-821-0212 📞 

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How do I find an in-network ATM?

To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go to Tools, and ‘Withdraw cash’ Then use the interactive map to search for your nearest in-network ATM You can also lookout for the AllPoint logo on ATMs at participating CVS Pharmacy®, Rite Aid and Walgreens retailers.

How do I get cash out of my account?

There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of our 19,000 in-network ATMs. To find one of these free ATMs near you, use the interactive map in your Lana account by going to the Profile section, and then it’s under Tools (see picture). Each customer may

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Banking services provided by Green Dot Bank and Lana Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa® is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Your debit account is insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). Green Dot is a registered trademark of Green Dot Corporation.

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