How do I update my password?

To update your password, follow these steps: Log in to your Lana account Go to Profile Then go to ‘Personal and Login’ Follow the steps on the screen After you enter your email, you will receive a text message with a link (data rates may apply). Click the link, and follow the instructions to enter

How do I download the app?

Lana is a “web app” at the moment (not in the app store). You access your Lana account from your web browser, and if you have a smartphone, you can bookmark it so that it appears and works like an app on your home screen. Here’s how to bookmark your Lana account like an app:

How do I change my phone number?

If you have access to your prior phone number (required to log in to Lana) and phone, you can log in to you Lana account, and go to the Profile section to update your number.  If you do not have access to your prior phone number (required to log in to Lana), we have to

I can’t log in to my Lana account, what do I do?

Having difficulty logging into the Lana app?. Here are some tips: Every time you log in, you will get a verification code text message* (this is for security). Please enter your verification code to log in to Lana. If you do not receive it please click ‘Resend’. If you forgot your password, you can reset

How do I find an in-network ATM?

To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go to Tools, and ‘Withdraw cash’ Then use the interactive map to search for your nearest in-network ATM You can also lookout for the AllPoint logo on ATMs at participating CVS Pharmacy®, Rite Aid and Walgreens retailers.

How do I get cash out of my account?

There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of our 19,000 in-network ATMs. To find one of these free ATMs near you, use the interactive map in your Lana account by going to the Profile section, and then it’s under Tools (see picture). Each customer may

How do I add money to my Lana Card?

No sweat! We have multiple options: ASAP Direct Deposit – This is the best way to receive your money regularly (and early!). You can deposit some or all of your paycheck or benefits check each month, and you could have the ability to receive your pay up to 2 days early or your government benefits up

Scroll to Top