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FAQ Category: Managing your Card

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Drop a line here Support@lana.com or give us a call at (888)-821-0212 📞

I can’t log in to my Lana account, what do I do?

Having difficulty logging into the Lana app?. Here are some tips: Every time you log in, you will get a

How do I change my phone number?

If you have access to your prior phone number (required to log in to Lana) and phone, you can log

How do I download the app?

Lana is a “web app” at the moment (not in the app store). You access your Lana account from your

How do I update my password?

To update your password, follow these steps: Log in to your Lana account Go to Profile Then go to ‘Personal

How do I get cash out of my account?

There are a couple ways to get cash out: 1. Avoid pesky fees when you withdraw cash at one of

How do I set or change the PIN on my Lana Visa® Debit Card?

To set or change your PIN, follow these steps: Log in to your Lana account, Go to Profile Then go

How do I find an in-network ATM?

To find a fee-free in-network ATM, follow these steps: Log in to your Lana account Go to Profile Then go

What’s the most cash I can withdraw each day?

You may withdraw up to $500 from ATMs in a single day.

How to I regularly deposit money into my Lana Card account?

Direct Deposit – This is the best way to deposit money. You can deposit some or all of your paycheck each

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1. The opening of a debit account is subject to Green Dot Bank’s approval. See the Deposit Account Agreement for fees, terms, and conditions.

2. Other Fees may apply. See fee list here.

3. Early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

4.Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Banking services provided by Green Dot Bank and Lana Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa® is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Your debit account is insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). Green Dot is a registered trademark of Green Dot Corporation. ©2020 Green Dot Corporation. All rights reserved.

The Lana app and EZCORP services are not provided by Green Dot Bank, Green Dot Corporation, Visa U.S.A., or any of their respective affiliates, and none of the foregoing has any responsibility to fulfill any products or services offered by Lana or EZCORP.

© 2020 Lana App. All Rights Reserved.